Cloud Services

This Cloud Services classroom training courses is included in some NowSkills Apprenticeship Standards. Please check our schedule for the location and date of your training. The classroom courses learners attend will vary depending upon the Apprenticeship Standard they are completing.


5 working days (Monday-Friday)

Who should attend?

The Cloud Services course is suitable for any apprentice leaving secondary or tertiary education who has a keen interest in Digital IT and who is enrolled onto a NowSkills Apprenticeship.

What will the apprentice learn?

The Cloud Services course will develop the apprentice’s knowledge, skills and understanding of the following:

Understanding server installation

  • Understand device drivers
    • Installation, removal, disabling, update/upgrade, rollback, troubleshooting, Plug & Play, IRQ, interrupts, driver signing
  • Understand services
    • Which statuses a service can be in, startup types, recovery options, delayed startup, Run As settings for a service, stopping or pausing a service, service accounts, dependencies
  • Understand server installation options
    • Choose the correct operating system version options; interactive installs; automated install using WDS; perform unattended installs; perform upgrades, clean installs, and migrations
  • Identify application servers
    • Mail servers, database servers, collaboration servers, monitoring servers, threat management
  • Understand Web services
    • IIS, WWW, and FTP, separate worker processes, adding components, sites, ports, SSL, certificates
  • Understand remote access
    • Remote assistance, remote administration tools, Remote Desktop Services, licensing, RD Gateway, VPN, application virtualization, multiple ports
  • Understand the file and print services
    • Local printers, network printers, printer pools, web printing, web management, driver deployment, file, folder, and share permissions vs. rights, auditing, print job management
  • Understand server virtualization
    • Virtual memory, virtual networks, snapshots and saved states, physical to virtual conversions, virtual to physical conversions

Understanding Active Directory

  • Understand accounts and groups
    • Domain accounts, local accounts, user profiles, computer accounts, group types, default groups, group scopes, group nesting, understand AGDLP and AGUDLP processes to help implement nesting
  • Understand organizational units and containers
    • Purpose of OUs, purpose of containers, delegation, default containers, uses for different container objects, default hidden and visible containers
  • Understand Active Directory infrastructure
    • Domain controllers. forests, child domains, operation master roles, domain vs. workgroup, trust relationships, functional levels, namespace, sites, replication, schema
  • Understand group policy
    • Group policy processing, Group Policy Management Console, computer policies, user policies, local policies

Understanding storage

  • Identify storage technologies and their typical usage scenarios
    • Advantages and disadvantages of different storage topologies, Fibre Channel, iSCSI hardware
  • Understand RAID redundancy
    • RAID 0, RAID 1, RAID 5, RAID 10 and combinations, hardware and software RAID
  • Understand disk types
    • Solid State Drive (SSD) and Hard Disk Drive (HDD) types and comparisons, ATA basic disk, dynamic disk, mount points, file systems, mounting a virtual hard disk, distributed file systems

Understanding server performance management

  • Identify major server hardware components
    • Memory, disk, processor, network, 32-bit and 64-bit architecture, removable drives, graphic cards, cooling, power usage, ports
  • Understand performance monitoring
    • Methodology, procedures, effect of network, CPU, memory and disk, creating a baseline, Performance Monitor, Resource Monitor, Task Manager, performance counters
  • Understand logs and alerts, Event Viewer
    • Purpose of performance logs and alerts

Understanding server maintenance

  • Identify steps in the startup process
    • BIOS, UEFI, TPM, bootsector, bootloader, MBR, boot.ini, POST, Safe Mode
  • Understand business continuity
    • Backup and restore, disaster recovery planning, clustering, AD restore, folder redirection, data redundancy, uniterruptible power supply (UPS)
  • Understand updates
    • Software, driver, operating systems, applications, Windows Update, Windows Server Update Service (WSUS)
  • Understand troubleshooting methodology
    • Processes, procedures, best practices; systematic vs. specific approach, Performance Monitor, Event Viewer, Resource Monitor, Information Technology Infrastructure Library, central logging, event filtering, default logs