Infrastructure Technician

Infrastructure Technician Apprenticeship Standard

This Digital Apprenticeship Standard’s full name is the Level 3 Infrastructure Technician. It is a 12-15 month digital apprenticeship that is delivered entirely by NowSkills’ training team. The apprenticeship is delivered as a blend of 1-2-1 mentoring, classroom, webinar and online training courses.

NowSkills works with leading employers who are keen to bring in the next generation of digital talent. They have a current IT Apprenticeship role available and have approached NowSkills to deliver the training and in many cases introduce an apprentice. NowSkills always visits employers before an apprentice attends an interview. We do this to fully understand that the role is suitable for an apprenticeship and that environment will be safe: leading to the highest possible chance of success for your digital apprenticeship.

apprentices holding books
What Roles is this Infrastructure Technician Apprenticeship Standard suitable for?
This career is for the hands-on networking type of IT person. If you like fixing computers, problem-solving and understanding technical problems then this digital apprenticeship could be for you. The sort of soles you might expect to be performing in this apprenticeship could be: 
Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support.
How much will I earn during my Infrastructure Technician Apprenticeship?
The amount that an employer will pay varies from employer to employer. There is a minimum wage rate for apprentices is £4.15 per hour (April 2020). However, we have many employers who will pay more than this, sometimes there be increments through the year, some roles have bonuses attached.
The thing to remember about your earnings is that this is an apprenticeship and employers are taking a risk with someone who is inexperienced. However, if you are confident in your ability then after your apprenticeship completes you will have over 1 year of experience, a professional CV and qualifications. Have another look at the job titles the Infrastructure Technician apprenticeship prepares you for and search online for the associated salaries and experienced required.
Remember, it is your apprenticeship and completed properly, it will open doors to your future It career.
How much does the Infrastructure Technician apprenticeship cost?
As an apprentice, you will NOT pay anything towards your apprenticeship. For employers, you will either receive 100% or 90% funding depending on your size and if you are a Levy paying employer, then you can utilize your Apprenticeship Levy funds.
Entry Requirements
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills. 
Infrastructure Technician Competencies you will learn
  • Communication: works both independently and also as part of a team and following the organisations’ standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and also demonstrating strong interpersonal skills and also cultural awareness when dealing with colleagues, customers and clients during all tasks
  • IT Security: demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance legislation
  • Remote Infrastructure: effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and also procedures
  • Data: effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position
  • Problem-solving: applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required
  • Workflow management: works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems
  • Health and Safety: interprets and also follows IT legislation to securely and professional work productively in the work environment
  • Performance: optimises the performance of hardware, software and Network Systems and services in line with business requirements
  • Can explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)


At Completion of your Infrastructure Technician Apprenticeship, you will be able to:
  • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and also IT test equipment
  • Understands maintenance processes and applies them to working practices
  • Also, Understands and applies the basic elements and architecture of computer systems
  • Understands where to apply the relevant numerical skills e.g Binary
  • Understands he relevant networking skills necessary to maintain a secure network
  • Also, Understands the similarities, differences and benefits of the current Operating Systems available
  • Understands how to operate remotely and how to deploy and securely integrate mobile devices
  • Understanding and also working knowledge of Cloud and also Cloud Services
  • Also, Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
  • Understands the similarities and also differences between a range of coding and logic
  • Understands and also complies with business processes
  • Working knowledge of business IT skills relevant to the organisation


At completion, your skills and behaviours will include:
  • Logical and also creative thinking skills
  • Analytical and problem-solving skills
  • Ability to work independently and also to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and also external people
  • Ability to communicate effectively in a variety of situations
  • Maintain productive, professional and also secure working environment
Qualifications available in this apprenticeship

Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below. Further details on the knowledge modules are available in the occupational brief available from the Tech Partnership.

Ofqual regulated Knowledge Modules / Vendor or professional qualifications
Section 1 – Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships)
MTA Network Fundamentals
Section 2 – Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships)
CCNA Security*
MCP Managing and Maintaining Windows 8 *
MTA Mobility and Devices Fundamentals*
CIW – Internet Business Associate
Section 3 – Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)
MTA Server Admin *
Enabling Office 365 Services
Enabling Office 365 Identities and Requirements
Also, MTA Cloud Fundamentals
Install Configure Windows Server 2012 *
Also, Administration of Windows Server 2012 *
Section 4 – Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships)
MTA Software Development Fundamentals
Section 5 – Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships) CIW – Internet Business Associate
ITIL Foundation Level

*Or their direct replacement Individual employers will select which knowledge module or vendor/ professional qualification the Apprentices should take from each of the five sections in the list below.

English and Maths

Overall, Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.
Professional Recognition

Overall, this Apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and also those completing the Apprenticeship are eligible to apply for registration.