IT Solutions Technician

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IT Solutions Technician Apprenticeship Standard

This Digital Apprenticeship Standard’s full name is the Level 3 IT Solutions Technician. It is a 15-18 month digital apprenticeship that is delivered entirely by NowSkills’ training team. The apprenticeship is delivered as a blend of 1-2-1 mentoring, classroom, webinar and online training courses.
NowSkills works with leading employers who are keen to bring in the next generation of digital talent. They have a current IT Apprenticeship role available and have approached NowSkills to deliver the training and in many cases introduce an apprentice. NowSkills always visits employers before an apprentice attends an interview. We do this to fully understand that the role is suitable for an apprenticeship and that environment will be safe: leading to the highest possible chance of success for your digital apprenticeship.
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What Roles is this IT Solutions Technician Apprenticeship Standard suitable for?
IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);Typical job titles include IT Solutions Technician, Technical Analyst, Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)

IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.

Typical job titles include IT Solutions Technician, Service Analyst, Junior Systems Analyst, Systems Developer, Database Technician, IT Support Analyst, IT Support Technician, IT Systems Support, Junior DevOps Professional, IT Service Desk or Applications Support Technician (at 2nd, 3rd or 4th line support)

How much will I earn during my IT Solutions Technician Apprenticeship?
The amount that an employer will pay varies from employer to employer. There is a minimum wage rate for apprentices is £3.90 per hour (April 2019). However, we have many employers who will pay more than this, sometimes there be increments through the year, some roles have bonuses attached.
The thing to remember about your earnings is that this is an apprenticeship and employers are taking a risk with someone who is inexperienced. However, if you are confident in your ability then after your apprenticeship completes you will have over 1 year of experience, a professional CV and qualifications. Have another look at the job titles the IT Solutions Technician apprenticeship prepares you for and search online for the associated salaries and experienced required.
Remember, it is your apprenticeship and completed properly, it will open doors to your future It career.
How much does the IT Solutions Technician apprenticeship cost?
As an apprentice, you will NOT pay anything towards your apprenticeship. For employers, you will either receive 100% or 90% funding depending on your size and if you are a Levy paying employer, then you can utilise your Apprenticeship Levy funds.
Entry Requirements
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills. 
IT Solutions Technician Competencies you will learn

CORE: All IT Solution Technicians require the following:

  • the stages within the overall solution lifecycle.
  • the main principals, features, differences and benefits of Waterfall and Agile type methodologies and the function of service management frameworks.
  • the aims and benefits of DevOps approaches; including the benefits of automation, the ideas behind continuous integration and monitoring.
  • the principles of Solution Architecture including the importance of re-use.
  • why testing is necessary, the need for both functional and non-functional testing, the different types of testing available, including unit testing, integration testing, user acceptance testing and performance testing.
  • planning and delivery within their role and how this contributes to the wider team and the organisation.
  • how the end-user context influences the solution.
  • the key features of, and where to find, organisational requirements in relation to policies, standards, legislation, professional ethics, privacy and confidentiality.
  • the main legislation, policies and standards that apply to IT solutions.
  • the concepts of networking including the ISO (International Organisation for Standardisation) and TCP/IP (Transmission Control Protocol/Internet Protocol) network stacks, Ethernet LANs (Local Area Networks), IP addressing, Port numbers, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and the principals of routing between LANs and WANs (Wide Area Networks).
  • the different types of network devices, routers and network switches, their relationship to the stack model and the use of firewalls.
  • the main components within an IT Solution including how hardware and software components work together
  • the main components of a computer system and their purpose, including servers, end-user computers, and mobile devices (both physical and virtual), user interfaces, CPUs, storage and connectivity.
  • the purpose of an Operating System.
  • the concepts of Cloud, Cloud Services and storage.
  • how their work contributes to business performance, continuity and resilience.
  • the main trends in emerging technologies – including the Internet of Things (IoT), artificial intelligence, and automation – and the potential implications for digital activities.
  • the necessary numerical skills including Binary and Hexadecimal.
  • why cyber security is essential as part of the delivery of any solution
  • the importance of working securely and the main classifications of types of threats and common mitigation practices.
  • the meaning of risk in the context of security and can explain the relationship between levels of risk, impact, and designed level of protection in IT Solutions.
  • the role of configuration management and version control systems and when they should be used.
  • the concepts of virtualisation.
  • the use of different platforms (including web, mobile, or desktop applications).
  • the concepts of relational databases, non-relational structured and unstructured databases.
  • the concepts of solutions development to a given set of requirements, including the use of standard approaches for web and cloud-based solutions.
  • the benefits of and requirements for vendor support including commercial cloud offerings

Option 1: IT Hardware Solution Technician:

  • the principles of Solution Architecture as applied to software.
  • why there is a need to follow good coding practices and have good coding standards.
  • the main categories of computer languages and the main features and benefits of each.
  • how to implement software solutions including simple programing to a given a set of requirements and how to connect code to data sources.
  • the purpose and usage of document mark-up languages including XML (extensible markup language) and html (hyper text markup language).
  • the use of relational databases, including tables, views, joins and indexes.
  • the use of Big Data environments for storage and analysis of non-relational structured and unstructured data the purpose of database normalization – organising the attributes and relations of a relational database to reduce data redundancy and improve data integrity.
  • how to develop, test and implement code following a logical approach.

Option 2: IT Software Solution Technician:

  • the principles of Solution Architecture as applied to hardware.
  • the advantages and disadvantages of different types of hardware configurations.
  • a range of cabling and connectivity.
  • the concepts of standard builds.
  • the concepts of mobile data, Bluetooth, 3G, 4G and wifi and the security implications of such solutions.
  • different types of storage including locally attached, SAN (storage area network) and networked, and the concepts of RAID (Redundant Array of Independent Discs) and knowledge of RAID levels.
  • requirements when working with electro static sensitive equipment (including personal grounding devices) and when working in a server room or data centre and when handling equipment.
  • how to install, configure and test hardware components, networks and devices – including servers, end-user computers and mobile devices.
  • the need to follow a logical approach and how to ensure connectivity within solutions.
At Completion of your IT Solutions Technician Apprenticeship, you will be able to:
  • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and also IT test equipment
  • Understands maintenance processes and applies them to working practices
  • Also, Understands and applies the basic elements and architecture of computer systems
  • Understands where to apply the relevant numerical skills e.g Binary
  • Understands he relevant networking skills necessary to maintain a secure network
  • Also, Understands the similarities, differences and benefits of the current Operating Systems available
  • Understands how to operate remotely and how to deploy and securely integrate mobile devices
  • Understanding and also working knowledge of Cloud and also Cloud Services
  • Also, Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
  • Understands the similarities and also differences between a range of coding and logic
  • Understands and also complies with business processes
  • Working knowledge of business IT skills relevant to the organisation

 

At completion, your skills and behaviours will include:
CORE: All IT Solution Technicians require the following:

  • Applies a professional methodology or framework in their work tasks.
  • Executes appropriate due diligence, including formal testing or validation
  • Applies a range of technical IT skills, including: accessing remote systems; file manipulation; file editing, changing system or application settings; system administration; setting up and upgrading components (infrastructure or software);
  • Operates in line with organisational polices, standards, legislation, security requirements, professional ethics, privacy and confidentiality; and understands escalation policies.
  • Creates and maintains documentation in accordance with best practice, organisational guidance and legislation.
  • Identifies appropriate technical solutions using both logical and creative thinking.
  • Diagnoses and understands client requirements and problems using sound analytical and problem solving skills
  • Communicates effectively in a variety of situations including formal and informally both within their team and externally.
  • Operates securely across all their areas of responsibility, in line with organisational guidance and legislation

Option 1: IT Software Solution Technician:

  • Works at any stage of the software solution lifecycle.
  • Undertakes maintenance of a range of contemporary or legacy software solutions to required levels of service.
  • Installs and configures software system components including virtualised components where appropriate.
  • Writes or maintains simple scripts or code.
  • Can search and manipulate different types of data sources, including both structured and unstructured.

Option 2: IT Hardware Solution Technician:

  • Works at any stage of the hardware solution lifecycle.
  • Undertakes maintenance of a range of contemporary or legacy hardware solutions to required levels of service.
  • Installs and configures basic hardware system components, networks and devices (including servers, end-user computers, and mobile devices, whether physical or virtual) as required.
  • Demonstrates safe application of the concepts of Electro Static Discharge (ESD) and meets appropriate health and safety standards when working with hardware
English and Maths

Overall, Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.
Professional Recognition

Overall, this Apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and also those completing the Apprenticeship are eligible to apply for registration.