Information Communication Technician

Information Communication 

Technician with Cloud Solutions

Level 3 Apprenticeship

Searching for an Information Communication Technician (ICT) apprenticeship that gives you more? Learn how to use cloud services such as Microsoft365, Microsoft Azure or Amazon Web Services (AWS), mobile devices, hardware, virtualisation, security and much, much more.

Funding band – £15,000  |  Duration – 16 months

This cost is paid by the employer, for SMEs there is up to 100% funding available. For Levy employers, you can find out more here. Apprentices will not contribute to this.

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ICT Blended Learning Masterclass Modules:

First, choose your pathway…

With the help of their tutor, the apprentice will choose a speciality pathway, however, this must align with their job role.

Network Technician or Support Technician or Digital Communications Technician

Based on this, the apprentice will create a portfolio of work and develop varied knowledge, which can be read in full here.

No matter which pathway you choose, all apprentices will attend the following.

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Enjoy real-world hardware with your own virtual lab:

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CertMaster Learn | Get ready to ace your CompTIA certification exams and thrive in the world of IT with CertMaster Learn. This engaging eLearning platform offers expertly crafted lessons, videos, and practice questions, all aligned with CompTIA exam objectives. Not only this but with CertMaster Labs, you’ll dive into real-world hardware scenarios, gaining hands-on experience to excel in your It career. Don’t just study – experience the future of IT learning with CertMaster Learn and Labs. 

With CertMaster Learn, apprentices receive personalised Learning Plans, providing expert guidance throughout their study journey. Plus, advanced analytics track strengths and weaknesses, empowering learners to focus on areas that need improvement and maximise their potential. 

Interested in this Level 3 ICT apprenticeship? 

Cisco Networking Academy & CompTIA Partner 

The Cisco Networking Academy, part of NowSkills Level 3 Information Communications Technician Apprenticeship, provides a comprehensive pathway into networking. Aligned with industry standards, it offers recognised credentials and access to cutting-edge tools for staying competitive.

NowSkills, as a CompTIA accredited partner, integrates CompTIA’s certifications like Network+ and Server+ into our Network Engineer course. This empowers learners with essential networking and server management skills through hands-on learning, preparing them for success in the IT industry.

Cisco Networking Academy
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Flexible, blended learning:

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Employer-led and flexible, with no two apprenticeship journeys ever the same. We use a blended approach using the best live online and physical classroom teaching experiences supported with the latest self-paced e-learning. Our monthly 1:1 teaching sessions are flexible, delivered live online or in person, depending on what your organisation needs.

We include additional Social Enrichment Sessions and celebrated speakers join us monthly in our Expert Series. Your apprentices also have the opportunity to achieve industry recognised certifications, beyond the scope of the apprenticeship.

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Digital IT Apprenticeships

More course details: 

Becoming an ICT apprentice is perfect for those who enjoy testing infrastructure components and providing IT support. With strong problem-solving skills and a knack for troubleshooting and configuring computer systems, the Level 3 ICT apprenticeship might be your ideal fit. You can specialize in one of three routes: Network Technician, Support Technician, or Digital Communications Technician, based on your interests and career goals. After completing the 12-15 month apprenticeship, you could apply for roles like Cloud Technician, Help Desk Support, Network Field Operative, and more.

Technical skills, knowledge and behaviours you will gain:

Our partners & accreditations:

Potential future roles as a ICT apprentice:

Tutor 1:1s

These take place monthly, either at the workplace or live online with the tutor. 

+ Teaching delivery sessions, in areas of training need to be agreed upon with the tutor

+ Professional Development Reviews (PDRs), which employers must partake in

+ Updating of the Professional Development Plan (PDP)

+ Provision of ongoing career education, information, advice & guidance (CEIAG)

+ Feedback on an apprentice’s work from a skills coach 

+ English, maths, and wider digital relevant skills development

In addition to tutor 1:1s, all apprentices and employers must also partake in a monthly Professional Development Review (PDR): 

+ A meaningful discussion about the apprentice’s achievements 

+ Identifying areas for improvement, and agreeing on a consequent target plan 

+ Looking at progress made to date 

Support in understanding and applying:

+ Safeguarding; fundamental British values; health, safety, & wellbeing; and equality, diversity, and inclusion

Ongoing professional development


Apprentices will be guided by a NowSkills tutor and their workplace supervisor/mentor throughout the Multi-Channel Marketer apprenticeship delivery. For a level 3 apprentice, this must equate to 20% of their working week they aren’t attending training in the centre, and will likely consist of:

+ Mentoring sessions with the nominated suitable employer mentor

+ Training in the workplace, relevant to the standard

+ Producing/collating evidence for the apprentice’s summative portfolio

+ Work shadowing

+ Industry visits

+ Attendance at competitions

+ Online learning

+ Studying or researching and teaching delivery 

Gateway to EPA

This is the period in which the apprentice crosses the threshold phase, from learning and formative assessments to the end-point assessment phase. This decision will be made by the employer, training provider, and apprentice based on the apprentice’s progress.

To move onto the end-point assessment phase, it is essential to have passed all the knowledge modules and/or vendor or qualifications or professional qualifications and to provide a portfolio of work.

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What will this apprenticeship cost me?
As an apprentice, this apprenticeship will cost you nothing, there are no student fees. As an employer, the apprenticeship can be fully fundable depending if you are a Levy or SME organisation.
How long does this apprenticeship last?
The Level 3 Information Communication Technician Apprenticeship has a duration of 12-15 months - by the end of this you will receive your qualification.
What happens at the end of the apprenticeship?
Once you have finished your apprenticeship, a lot of our employers are keen to progress into a permanent role, or you may choose to continue learning and enrol in a higher apprenticeship.
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