We collect your information when you complete our online forms, send us an email, interact with us over the phone, enter our competitions or complete our surveys. We also buy data about you from reputable GDPR compliant marketing companies. We collect data that we obtain using cookies on our website. We record discussions we have with you over the phone. This information we collect includes your name, your address, email address, educations qualifications, your interests, your place of work and your telephone number.

We use your information to deliver the products and services that you order from us. We do not sell your data to 3^rd party marketing companies. We use your data to help us understand trends in the marketplace. We use your information to send you marketing emails and make marketing telephone calls to you and to contact you in relation to the service you are or have been using us for. We store your information on servers in the UK and the USA. We use cookies to monitor your behaviour when you are on our website including details of how you clicked to our site, how long you spend on each page.

If you are an employer and not an apprentice applicant we may keep details of you on our databases in order to contact you from time to time about our services.

If you have applied for an apprenticeship with us and completed the online form we will keep your details on our servers for 12 months before we delete it and we may contact you from time to time using the data by either phone or email or text message.

If you wish to be removed from our mailing lists you can use the unsubscribe feature on the marketing email. Alternatively, you may email us to request removal from the database.

We share your details with other organisations. These organisations may include:

• Cloud data service providers that help us store your information
• IT Service providers that help us with our internal IT
• Marketing analytics companies that help us identify who is buying our services so that we may more effectively sell our products
• Payment service providers that process your payment information on our behalf
• Companies that help us set us targeted pop up adverts when you are on our site
• Survey companies that help us send surveys to understand your experience of our services
• Couriers that help us deliver items to you
• Lawyers representing us in the event of a legal claim
• Government agencies related to the provision of apprenticeships
• Awarding and compliance organisations related to the provision of apprenticeships

We may update this Privacy Policy from time to time and we will  notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Cookies

Introduction

1. Our website uses cookies.
2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About cookies

3. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
4. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
5. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
6. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

7. We use both session and persistent cookies on our website.
8. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below.

Analytics cookies

9. We use Google Analytics to analyse the use of our website.
10. Our analytics service provider generates statistical and other information about website use by means of cookies.
11. The analytics cookies used by our website have the following names: ga_, _utma, _utmb, _utmc and _utmz.
12. The information generated relating to our website is used to create reports about the use of our website.
13. Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.

Third party cookies

14. Our website may also uses third party cookies.
15. Details of other third party cookies used by our website are set out below:

Blocking cookies

16. Most browsers allow you to refuse to accept cookies; for example:
    1. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
    2. in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
    3. in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
17. Blocking all cookies will have a negative impact upon the usability of many websites.
18. If you block cookies, you may not be able to use all the features on our website.

Deleting cookies

19. You can delete cookies already stored on your computer; for example:
    1. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
    2. in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
    3. in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
20. Deleting cookies will have a negative impact on the usability of many websites.