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Digital Support
Technician
with Systems Management
Level 3 Apprenticeship
Searching for a Digital Support Technician apprenticeship that gives you more?
Duration: 16 months
Funding band: £13,000
The employer pays this cost, for SMEs, there is up to 100% funding available. For Levy employers, you can find out more here. Apprentices will not contribute to this.
We are proud to work with:
Digital Support Technician Blended Learning Masterclass Modules:
First, choose your pathway…
With the help of their tutor, the apprentice will choose a speciality pathway, however, this must align with their job role.
Digital Applications Technician or Digital Service Technician
Based on this, the apprentice will create a portfolio of work and developed varied knowledge, which can be read here
No matter which pathway you choose, all apprentices will attend the following.
As well as learning all of the above using leading VLE platforms, apprentices will attend a series of Masterclass modules, delivered live virtual by our expert tutor team.
Business Essentials
Digital Transformation
Cloud Technologies
Networks, Hardware and Mobile
Operating Systems, software and services
Business Essentials
Duration | 4 Days
+ Safeguarding & Prevent Duty awareness
+ Health, Safety & Wellbeing in the workplace
+ Team roles & Motivation
+ Communication & Functional skills
+ Business Etiquette
+ Equality, Diversity & Inclusion
+ British Values
+ Mental health & Personal resilience
+ Developing your professionalism
Digital Transformation
Duration | 4 Days
+ Digital Adoption: adoption models, benefits & challenges
+ Digital Careers – roles in industry; future-proofing careers; behaviours & standards expected
+ The World Wide Web – modern web technologies, Web 3.0, social & professional networking, communicating effectively
+ Internet Technologies – infrastructure; protocols; DNS; emails; cloud computing
+ Objects, Active Content & Languages – introductions to: C, C++, Java, Javascript, Python, PHP, CSS3, C#, R
+ Databases – data modelling, SQL
+ Emerging AI tools, benefits & risks
+ Cyber Security, data protection, secure protocols, ethical & legal issues, copyright
Cloud Technologies
Duration | 4 Days
+ Understanding cloud concepts
+ Planning and designing a cloud environment
+ Managing cloud storage managing cloud migrations and troubleshooting cloud deployments
+ Managing cloud security
+ Implementing high availability and disaster recovery in the cloud
+ Managing networks in the cloud
+ Managing cloud automation and orchestration
+ Securing and troubleshooting networks in the cloud
Networks, Hardware and Mobile
Duration | 5 Days
+ Installing & configuring hardware components
+ Network topologies & types
+ Understanding basic wired networks
+ Internet Connections
+ Cable types & their connectors
+ RAM and Storage Devices
+ Installing Motherboards and CPU’s
+ Client-side virtualisation
+ Troubleshooting hardware & software issues
Operating Systems, software and services
Duration | 5 Days
+ Microsoft Windows 10 Operating Systems
+ Configure Microsoft Windows networking
+ Identify common features of Mac OS & Linux OS
+ Security measures and their protocols
+ Detect, remove and prevent malware
+ Securing mobile & embedded devices
+ Install & configure secure browsers
+ Troubleshoot common mobile OS & application issues
+ Environmental impacts & controls
Enjoy real-world hardware with your own virtual lab:
CertMaster Learn | Get ready to ace your CompTIA certification exams and thrive in the world of IT with CertMaster Learn. This engaging eLearning platform offers expertly crafted lessons, videos, and practice questions, all aligned with CompTIA exam objectives. Not only this but with CertMaster Labs, you’ll dive into real-world hardware scenarios, gaining hands-on experience to excel in your It career. Don’t just study – experience the future of IT learning with CertMaster Learn and Labs.
With CertMaster Learn, apprentices receive personalised Learning Plans, providing expert guidance throughout their study journey. Plus, advanced analytics track strengths and weaknesses, empowering learners to focus on areas that need improvement and maximise their potential.
Interested in this Level 3 Digital Support Technician apprenticeship?
Cisco Networking Academy & CompTIA
The Cisco Networking Academy, part of NowSkills Level 3 Digital Support Technician Apprenticeship, provides a comprehensive pathway into networking. Aligned with industry standards, it offers recognised credentials and access to cutting-edge tools for staying competitive.
NowSkills, as a CompTIA accredited partner, integrates CompTIA’s certifications like Cloud Essentials+ and A+ into our Digital Support Technician course. This empowers learners with essential networking and server management skills through hands-on learning, preparing them for success in the IT industry.
Flexible, blended learning:
Employer-led and flexible, with no two apprenticeship journeys ever the same. We use a blended approach using the best live online and physical classroom teaching experiences supported with the latest self-paced e-learning. Our monthly 1:1 teaching sessions are flexible, delivered live online or in person, depending on what your organisation needs.
We include additional Social Enrichment Sessions and celebrated speakers join us monthly on NowSkills Insights. Your apprentices also have the opportunity to achieve industry-recognised certifications, beyond the scope of the apprenticeship.
More course details
The Digital Support Technician apprenticeship is perfect for those who enjoy helping others use understand and use tech. If you like troubleshooting, supporting software, and collaborating to improve processes, this apprenticeship is for you. After 16 months, you will be suited to become a Digital Support Technician, IT Helpdesk Analyst, or Technical Support Specialist and more…
Technical skills, knowledge and behaviours you will gain:
On both pathways:
As a Digital Applications Technician
As a Digital Service Technician
On both pathways:
+ Provide technical support to customers through a range of communication channels
+ Manage their time, prioritising their digital support workflow to meet critical milestones
+ Apply relevant policies and legislation appropriate to their role, and follow appropriate escalation procedures
+ Undertake basic data analysis utilising appropriate digital technologies
+ Maintain security of data by applying the appropriate policies and complying with legislation
+ Support continuous improvement activity within the organisation
+ Resolve digital issues using the appropriate tools and technologies
+ Collaborate with stakeholders to manage expectations, escalating as appropriate
+ Take responsibility for own continuous professional development (CPD) by keeping up to date with technological developments
+ Document actions to ensure a clear audit trail and progression of issues
As a Digital Applications Technician
+ Take appropriate action when application problems are identified
+ Support application users, advising on how to optimise productivity
+ Provide application training to users as required
+ Source information to support, advise or guide as appropriate to the audience
As a Digital Service Technician
+ Determine the root cause of technical issues to identify the potential solutions
+ Take appropriate action when technical problems are identified
+ Configure a range of digital devices or systems to meet user needs
+ Communicate technical concepts or solutions using appropriate language for the audience
Additional, optional certifications
Entry Requirements
Examinations
Qualifications you will gain
Additional, optional certifications
CompTIA Cloud Essentials+
CompTIA A+
M365 Fundamentals MS-900
Microsoft Azure Fundamentals
Entry Requirements
Apprentices must have:
(Entry requirements vary depending on the employer’s requirements.)
+ The right to work in the UK
+ Lived in the UK continuously for the past 3 years
+ GCSE Maths and English at grade C/4 or above
+ Apprentices that don’t have GCSE English and maths at the required level undertake mandatory Functional Skills as part of the apprenticeship to achieve Level 2 prior to End Point Assessment – this is at the cost of the employer
Examinations
There are no mandatory exams in the Level 3 Digital Support Technician Apprenticeship as its learners are graded based on their portfolio and the EPA, however, the curriculum covered provides the knowledge needed to gain additional, optional certifications.
These come at an extra cost, but should an apprentice and their employer choose to complete one, then our tutors can provide additional support to ensure the apprentice will succeed.
Qualifications you will gain
Level 3 Digital Support Technician Apprenticeship, awarded by the Institute for Apprenticeships and Technical Education.
Our partners & accreditations:
Potential future roles as a Digital Support Technician apprentice:
Tutor 1:1s
These take place monthly, either at the workplace or live online with the tutor.
+ Teaching delivery sessions, in areas of training need to be agreed upon with the tutor
+ Professional Development Reviews (PDRs), which employers must partake in
+ Updating of the Professional Development Plan (PDP)
+ Provision of ongoing career education, information, advice & guidance (CEIAG)
+ Feedback on an apprentice’s work from a skills coach
+ English, maths, and wider digital relevant skills development
+ A meaningful discussion about the apprentice’s achievements
+ Identifying areas for improvement, and agreeing on a consequent target plan
+ Looking at progress made to date
Support in understanding and applying:
+ Safeguarding; fundamental British values; health, safety, & wellbeing; and equality, diversity, and inclusion
Ongoing professional development
Apprentices will be guided by a NowSkills tutor and their workplace mentor throughout the duration of the Digital Support Technician apprenticeship. For a level 3 programme, apprentices must spend 20% of their working week on off-the-job learning, if they aren’t attending masterclass sessions, this will likely consist of:
+ Mentoring sessions with the nominated suitable employer mentor
+ Training in the workplace, relevant to the standard
+ Producing/collating evidence for the apprentice’s summative portfolio
+ Work shadowing
+ Industry visits
+ Attendance at competitions
+ Online learning
+ Studying or researching and teaching delivery
Gateway to EPA
This is the period in which the apprentice crosses the threshold phase, from learning and formative assessments to the end-point assessment phase. This decision will be made by the employer, training provider, and apprentice based on the apprentice’s progress.
To move onto the end-point assessment phase, it is essential to have passed all the knowledge modules and/or vendor or qualifications or professional qualifications and to provide a portfolio of work.
